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The Pacific-Union Club | San Francisco, California
Assistant General Manager

About the Club

The Pacific-Union Club is a private social club located atop of San Francisco’s prominent and affluent Nob Hill.  Formed from a merger between the Pacific Club (est. 1852) and the Union Club (1854), the Pacific-Union Club is considered one of the most exclusive private social clubs in America. The Club’s historic clubhouse, also known as the James C. Flood mansion, is a National Historic Landmark and a California Designated Landmark.  The 67,000 square foot clubhouse features a beautiful dining room, lounge, bar, card rooms, reading rooms, and private dining rooms on the first floor. The ground floor contains a casual dining area and the health and fitness center which includes a swimming pool, fitness, wet and dry saunas. The second and third floors house a formal library, 27 bedrooms, and offices. In April 2015, the Club completed a $7 million renovation and expansion of its health and fitness center. The Club has an ongoing commitment to maintaining and improving its historic clubhouse and has been under continuous renovation for most of the past two decades. A $5.8 million renovation of the bedrooms is currently in process and due for completion in early fall.

The most recent fiscal year’s gross revenue is $10.8 million; food and beverage revenue is $2.1 million of which 27% is derived from private events. The Club employs a union work force; there are approximately 75 full-time employees servicing the year round operation of the Club. The Club has 950 members with a waiting list.

About the Position

The Assistant General Manager (AGM) reports directly to the General Manager.  The AGM is responsible for oversight of the day-to-day operations and services of the Club and for the accomplishment of administrative projects as directed by the General Manager. The AGM coordinates closely with the Controller and Facilities Director and supervises all other management and line personnel.

The AGM often serves as the “face” of the Club and presents excellent interpersonal skills including, but not limited to, engagement, communication, leadership, cooperation, sensitivity, perception and a positive attitude toward others.  The AGM manages all operations of the Club and assumes the role of key employee in the absence of the General Manager. The AGM assists the General Manager with administrative management responsibilities including, but not limited to, strategic and logistical planning, business plans, operating reports, budgets, insurance and workers compensation case management. He/she undertakes special projects as requested by the General Manager and does not need to be told what to do but rather does what needs to be done.

Compensation: The Club will offer a competitive compensation plan, along with standard benefits.

About the Ideal Candidate

This position requires excellent managerial, leadership and interpersonal skills and a high level of professional decorum and gravitas. Candidates should have ten or more years of industry and managerial experience in operations of equal or greater quality and size with a track record of success in achieving objectives, meeting standards and management of personnel.

Candidates must have excellent customer service skills and the ability to communicate with members, guests, business contacts and staff with English fluency and sophistication both orally and in writing. Knowledge of additional languages is both helpful and desirable.

Ideal candidates will have experience in a very formal service culture in food and beverage, guest rooms, managing capital projects and an understanding and knowledge of managing the maintenance and care of a historical structure.  A high level of competency in the understanding of club employment policies and employment laws and experience managing a union staff is highly desired.

Certification as a Certified Club manager is preferred.  A formal education including a bachelor degree or a related hospitality degree is strongly preferred, although candidates with demonstrated equivalent training and education may be considered.

Apply for This Position

Interested candidates should complete the Club Management Candidate Form and submit with a compelling cover letter and resume for consideration. If you have any questions or need further assistance, please contact Kirk Reese at 310.409.8957 or by email at Kirk@denehyctp.com.

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