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The Starting Gate at GreatHorse | Hampden, Massachusetts
Banquet Manager

About the Operation
The Starting Gate is a state-of-the-art private event facility for social and business events located in Hampden, Massachusetts near Springfield, Massachusetts and Hartford, Connecticut. The venue shares its bucolic location with GreatHorse – a family-owned high-end, private full-service country club.

Starting Gate rests on a ridge with scenic views of the Berkshire Mountains, Connecticut River Valley and GreatHorse. This premier facility has garnered accolades including Best Wedding Venue from North Central News (2017 – 2020), Couples Choice Award from the Wedding Wire (2017 – 2020), and The Knott Best of Weddings Award (2019 and 2021).

Starting Gate accommodates social and business functions for up to 400 guests with most events ranging between 150 – 200 guests. There are three reception rooms with varying capacities that can combine to host larger events. The facility has its own production kitchen and culinary team, offers a 3,000 sq.ft. expansive outdoor deck, a picturesque wedding garden for ceremonies accommodating up to 200 guests, and a thoughtfully appointed wedding suite.

About the Position
The Banquet Manager will report to the Catering Sales team and will oversee and lead on the execution of all events and internal/external meetings and receptions. This role will supervise the event managers and all service staff, interview, hire and train (and cross-train) all service staff and handle scheduling to ensure proper event coverage. The Banquet Manager will oversee day-to-day operations to ensure the success of the catering and service team and will assist the Catering Sales team with the implementation and operational aspects of the food and beverage service program. This includes implementing SOPs, detailing assigned events, assisting with event design and tastings, ensuring quality standards overall including the physical appearance of all work area. This position also manages the equipment and supply inventories and their organization to ensure sound preparation for each event which includes all dishware, glassware, silverware, small wares, linen and décor items. The Banquet Manager will liaise with the kitchen and culinary team to ensure accurate ordering and timely delivery of menu items during events.

Compensation: The Club will offer a competitive compensation plan, along with standard benefits.

About the Ideal Candidate
The successful candidate will be a team player and have the stamina and drive to thrive in this very busy and successful event business. Floor leadership skills are critical as is possessing an eye for detail in event execution and a proactive nature to foresee issues and solve them before they materialize. The Banquet Manager must have extraordinary customer service skills and the ability to perform with a level head under stress and in a high-volume environment. This position calls for excellent communication, organizational and administrative skills. The successful candidate must be able multi-task, meet deadlines and possess a can-do attitude. Experience in upscale food and beverage operations, event management, and a minimum of two – three years in a leadership position is strongly desired. Must be flexible to work evenings and weekends.

Education: A two or four-year degree in Food Service/Hospitality Management (or related) is preferred.

Apply for This Position

Interested candidates should complete the online candidate profile form and submit a compelling cover letter and resume for consideration to DENEHY Club Thinking Partners at http://denehyctp.com/apply-for-a-position/. If you have any questions or to recommend a candidate, please contact CTP Senior Consultant, Alison Savona by email alison@denehyctp.com.

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