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Wexford | Hilton Head, South Carolina
Director of Club Operations

About the Club
Established in 1983, Wexford is nestled amidst 525 acres of Lowcountry landscapes in Hilton Head, South Carolina. It is a highly acclaimed member-owned golf, tennis and boating residential community. The Club is home to a 37-acre inland harbour with a lock system (one of only three on the east coast) and 142 boat slips, a distinctive Arnold Palmer Signature Golf Course, championship tennis center with six Har-Tru clay courts and a tennis pro shop. Other amenities include 24-hour gated security, swimming pool, croquet lawn, basketball court, children’s playground, miles of bike and leisure trails and an elegant clubhouse. All property owners at Wexford are members of the Wexford Yacht Club, offering reciprocity benefits with other Yachting Clubs of America. Membership at Wexford is reserved exclusively for property owners and is included with ownership. There are 460 properties in the community and approximately 60% of the membership lives in Wexford on a full-time basis. Residents of Hilton Head enjoy a mild, subtropical climate all year round.

Overlooking the harbour, the Clubhouse is the social center for this family-friendly and energetic community and is operational from Tuesday through Sunday. The Club recently opened an expansive aquatic complex that provides great opportunity for creating special events and dining overlooking the area of the harbour. The opportunity to host up to 250 people around the pool and open space brings members a new venue possibility. Members can enjoy lunch and dinner service in the Waterford Room (36), Sunroom (21), Pub Dining Room (76) and Bar area. The golf pro shop is located inside the Clubhouse and the pool is just steps away. The Club is known for active social, family and sporting programs and has garnered many accolades including being rated one of Golfweek’s Top 100 Residential Golf Courses in the U.S. four consecutive years in a row. The golf course is open year-round for play.

Gross revenues total over $9 million, with food and beverage generating over $1 million. There are approximately 100 staff members employed year-round. Renovations completed to date in 2020 include improvements to the pool complex, pool bar pavilion and restrooms, playground, and basketball courts.

About the Position
The Director of Club Operations will be responsible for all aspects of club operations, facilities, and projects, reporting directly to the Chief Operating Officer. The successful candidate must demonstrate strong interpersonal skills when dealing with the membership, Board and Committees, and peers on the Senior Executive leadership team. This is an excellent opportunity for a “take charge” individual who will formulate solutions, and communicate directly and effectively with the team, while maintaining the highest standards of excellence.

The management team and staff at this premier club require a dynamic and motivating individual to work with the team, which in turn is expected to provide an outstanding member-focused service culture throughout. He/she must demonstrate excellent team management and leadership skills that include providing staff members with regular, effective feedback, coaching and management development, as well as continually reviewing and raising the standards of operation. The Director of Club Operations will have an “eye for detail” and be simultaneously creative, bringing new ideas and concepts to the operations.

Compensation: The Club will offer a competitive compensation plan, along with standard benefits.

About the Ideal Candidate
The Ideal Candidate will be a Club professional with a minimum of six years of related hospitality industry experience with at least three of those years in a managerial role. Private club experience is preferred; however, candidates from luxury hotels/resorts or from similar high-end hospitality operations will be considered. He/she should have a professional career record of achievement and relative employment stability and excellent managerial, leadership and interpersonal skills.

The next Director of Club Operations will have exceptional customer service and communication skill as well as the ability to communicate with members, guests, business contacts and staff effectively and comfortably. He/she must be engaging, friendly, and energetic and have a personal style and level of congeniality that allows him/her to be well received and accessible to a range of members and diverse workforce and someone who genuinely enjoys being with the members, guests, and team members.

The ideal candidate will be knowledgeable and passionate about hospitality, food and wine, service, and the member/guest experience as well as managerial requirements of an operation. He/she must possess a sharp eye for detail, especially in dining and housekeeping areas and have strong organizational skills with the ability to consistently follow through and follow up.

Ongoing CMAA education is preferred, as is a bachelor’s degree in Hospitality, Business Administration or comparable from an accredited institution.

Apply for This Position
Interested candidates should complete the online candidate profile form and submit a compelling cover letter and resume for consideration to DENEHY Club Thinking Partners at http://denehyctp.com/apply-for-a-position/. If you have any questions or to recommend a candidate, please contact Craig Martin at 203.319.8228 or by email at craig@denehyctp.com.

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