Approach

Each club has a mission unique to the needs and culture of its membership. With finite resources, achieving that mission and optimizing the club experience can be challenging. Even the best people can get so close to a situation that their focus narrows.

That’s where we come in.

Search

This is where we get inside your head and analyze your club culture, beliefs, and needs to discover and frame the attributes, skills and experiences of the ideal candidate to help you achieve your goals. We are quick studies of business operations and where your club fits in the market place.

We position the opportunity for candidates in the marketplace through an accurate and compelling portrayal of your club.

We have our finger on the pulse of the club climate, so we can access the right people in every market. By accessing the right people in every market we have our finger on the pulse of the local club climate. Candidates take our call on the first bounce. We know the talent to nurture and the people to avoid. Most importantly, we wake up every day excited to learn about new and emerging talent in the industry. We cast a national net with the regional and local focus needed for success.

We employ disciplined benchmarking tools to align candidates with client goals, combined with nuanced intelligence that comes from a team of pros who have conducted hundreds of searches successfully.

Now we really get inside the final candidates’ heads. We use a variety of interview styles from a deep toolbox, tailoring second and third interviews to shine a bright light in all corners. Concurrently, we use proprietary assessment tools to illuminate a candidate’s thinking style, behavioral traits and problem-solving skills. References on the final candidates are conducted by seasoned skeptics. You will receive multiple narrative references.References are conducted by tough-as-nails skeptics. You will receive multiple narrative references.

The offer is crafted using extensive industry data points, current economic conditions, and industry trends. We are big believers in pay for performance. We apply our industry-leading Performance Management tools and experience to drive alignment between board expectation and candidate focus for breakthrough improvement. We coach both the client and the successful candidate in onboarding and newcomer socialization for accelerated success.

Consulting

What do you really want to achieve? We partner with you to determine and pinpoint your goals. Clear goals set the foundation for success. They are fundamental for all parties to agree upon and create alignment. This establishes accountability while keeping all steps in the process on track and providing a standard by which to measure our results. Goal setting is goal getting.

What is “the state of things?” What problems stand in the way of achieving the goals of your club? Our external perspective enables us to see problems that may not be obvious from the inside. We then work to gain internal agreement on the issues are standing in the way of achieving goals. We view such problems as opportunities to learn from under performance and move forward with a better, more effective design. Our experience and knowledge enable us to navigate this process with an effective yet deft hand.

What are the causes of the problems? Figuring out the “why” behind problems is critical to ensure that those problems are fully remedied and removed from the pathway to the set goals. We keep an open mind during this step and look at all possibilities, including people performance, operations design, budget, and many others. We will assist you in determining where these causes lie, so that you can move on to design a plan that is clear of impediments.

How can the set goals actually be achieved? This step is where the nuts and bolts are laid out prior to taking action where next steps are organized in the most logical, hierarchal order, and responsibilities and timelines are assigned. As your thinking partner, we can assist you in your design by advising recommended action plans and possible next steps.

How can the plan be effectively executed? We are here to help you put the wheels in motion to achieve your goals through on-the-ground consulting and training. Or the club’s stakeholders may choose to implement the plan on their own.

“Dan was with us when Westmoor was just a dream. He advised us from design development of the clubhouse, spa and its amenities all the way through to assembling the leadership team and staff. He continues to play a critical role in the management and governance of the club. By any standard, The Westmoor Club is a huge success, due in no small part to Dan’s involvement over the last 15 years. We could not have done it without him.”

J. Graham Goldsmith, Founder/Principal
The Westmoor Club
Nantucket, Massachusetts