Consulting

For over 17 years, we have helped manage clubs from the top down and provided consulting guidance as a trusted outside advisor. Tools we deploy in our advisory practice are shown on the right.

GOVERNANCE

Club operating inefficiencies often result from a blurring of board and management roles. We partner with clubs to define the breakpoints that segregate the proper roles of these two groups. Our work in this area includes customized board retreats, creating high-functioning board governance models, developing customized board manuals and board surveys.

STRATEGIC LEADERSHIP CONSULTING

Often a board can identify problem areas at the club, but the multi-faceted implications of various solutions may be difficult to foresee. We work with the board to analyze such problems and avoid unintended consequences when a solution is decided on and implemented.

OPERATIONAL REVIEWS

The predominance of our operational review work is focused on a good to great ethos. As your thinking partner, we document a club’s successes while identifying areas of opportunities for improvement.

NEW CLUB DEVELOPMENT

Our experience in new club development varies from working with developers and private equity from the acquisition assessment phase through build out. In most instances, we continue our relationship as a thinking partner and team member.

EMPLOYEE 360º

We utilize the Employee 360º Diagnostics tool to identify who in your management team is highly collaborative and who’s not on the bus.

ASSET ACQUISITION ANALYSIS

When clubs have an opportunity to expand operations through acquisition, we analyze fully the financial, operational and even cultural implications of undertaking such a move.

CLUB EXPERIENCE SURVEYS

Surveys that determine how members view various aspects of club operations—dining, golf, tennis and spa—can help management identify areas where changes are needed to keep members happy. Surveys are both retrospective and prospective to help club leaders shape the future.

PERFORMANCE MANAGEMENT PLANNING

We work with clubs to implement performance management that results in all aspects of their operations working together in an optimum fashion. We help clubs embed this process in day-to-day operations to ensure that goals are consistently being met in an effective and efficient manner.

“Dan was engaged to identify top General Manager talent for that role here at Westchester Country Club. He cast a national net with a regional focus, bringing in an interesting range of candidates. We hired a terrific GM from San Francisco who is an excellent fit. We have used his firm twice, with great results. Dan is the person we go to for top management positions.”

Bob James – Current President of CMAA, Executive Director
Westchester Country Club
Rye, New York