Franklin Hills Country Club | Franklin, Michigan
Assistant General Manager

About the Club
Founded in 1927, Franklin Hills Country Club is a distinguished retreat located in the picturesque suburb of Franklin, Michigan, just outside Detroit. Seamlessly blending tradition with innovation, the Club provides a warm and inviting environment where members create lasting memories with family and friends.
Renowned for its nationally ranked, Donald Ross-designed golf course, Franklin Hills offers an unparalleled combination of timeless tradition and vibrant amenities. Members enjoy an exceptional 18-hole golf course spanning 7,035 yards, a state-of-the-art swing studio for year-round practice, four outdoor clay tennis courts, two pickleball courts, and separate swimming pools for adults and children. A modern fitness facility further enhances the year-round offerings.

The Club’s striking 100,000-square-foot clubhouse operates from mid-March through mid-December, providing dining services Wednesday through Sunday. Year-round facilities include fitness amenities, locker rooms, and an indoor golf practice area, while the golf course welcomes players from March through December. The pools serve as a summer centerpiece, open from Memorial Day to Labor Day.

Recent enhancements reflect the Club’s commitment to excellence and its rich legacy. A $6.5 million, three-year renovation of the Donald Ross-designed golf course has elevated its standing among top courses nationwide. Additional upgrades include a redesigned halfway house and a $1.4 million renovation of the golf pro shop, featuring a cutting-edge three-bay swing studio. Looking ahead, the Club is in the early stages of a multimillion-dollar capital project to further enrich the member experience.

With annual revenue of $11 million—$6 million from dues and $3 million from food and beverage operations, including 32 percent from private events, Franklin Hills is a thriving community of 498 members who appreciate the Club’s dedication to excellence, tradition, and camaraderie.

About the Position
The Assistant General Manager (AGM) is a vital member of the Executive Team, responsible for overseeing clubhouse operations, including dining, catering, reception, housekeeping, maintenance, and security. Reporting to the General Manager, the AGM ensures exceptional member experience while maintaining operational excellence and financial oversight.

Key Responsibilities

• Operational Leadership: Manage day-to-day clubhouse activities, ensuring incredible service in each department
• Member Engagement: Cultivate durable, professional relationships with members, ensuring 5 star personalized experiences.
• Dining & Events: Oversee dining services, private events, and beverage programming in collaboration with the Executive Chef and Catering Director.
• Team Development: Recruit, train, and mentor staff to uphold a culture of service excellence.
• Financial Management: Assist in budgeting, monitor costs, and ensure fiscal responsibility across departments.
• Strategic Support: Partner with the General Manager on planning, policy development, and capital projects.

Qualifications

• Leadership experience in luxury hospitality environments be them clubs or resort with true expertise and vision so to shape a best in class food and beverage programs.
• Genuine interpersonal, communication, and financial management skills.
• Proven ability to acquire, train and retain high-performing teams to deliver exceptional service.
• This role is perfect for a driven hospitality professional passionate about enhancing member satisfaction and shaping sustainable operational excellence.

The Ideal Candidate

The ideal candidate is a seasoned and forward-thinking hospitality professional with a proven track record of leadership and service excellence. He/she thrives in luxury environments, bringing creativity, innovation, and a member-first mindset to every aspect of club operations. With a passion for delivering exceptional experiences, this individual is poised to elevate the Club’s offerings and build lasting relationships with members, guests, and staff alike.

An Experienced Leader

• Proven Expertise: Brings at least five years of hospitality leadership experience, including three in management roles, ideally within private clubs or luxury hotels/resorts.
• Stable Career Progression: Demonstrates a career of notable achievements and long-term contributions, not frequent job changes.

A Visionary in Service Excellence

• Exceptional Leadership: Inspires and empowers teams, cultivating a culture of top-tier service and accountability.
• Engaging Presence: Possesses a welcoming and approachable demeanor, making meaningful connections with members, guests, and staff.
• Hospitality Innovator: Brings enthusiasm and expertise in food, wine, and service trends, with an eye for enhancing the member experience.

A Strategic and Operational Thinker

• Detail-Oriented: Maintains high standards, particularly in dining, housekeeping, and operational oversight.
• Results-Driven: Experienced in creating and managing budgets, improving operational efficiency, and driving results.
• Process-Driven: Skilled in implementing procedures that promote consistency, efficiency, and member satisfaction.

Tech-Savvy and Adaptable

• Technology Proficiency: Well-versed in Microsoft Office, club-specific POS systems, and emerging operational technologies.
• Forward-Thinking: Balances respect for tradition with creativity and innovation to meet evolving member expectations.

Resilient and Committed

• Calm Under Pressure: Thrives in high-volume, high-stress environments with composure and organization.
• Work Ethic: Displays an unwavering commitment to excellence and the flexibility to meet operational demands.
• Member Advocate: Creates a welcoming, anticipatory service culture focused on personalization and satisfaction.

Education and Credentials

• Preferred Education: A degree in Hospitality Management or a related field is highly desirable.
• Professional Development: Actively pursuing or possessing certifications such the Certified Club Manager designation, as well as accreditations or certifications in the culinary or wine sectors of the industry.
• This individual will bring a unique blend of expertise, passion, and creativity to elevate operations and member satisfaction. He/she will drive the Club’s vision forward, creating an environment where tradition and innovation thrive together.

Apply for This Position
Interested candidates should complete the online candidate profile form and submit a compelling cover letter and resume for consideration to DENEHY Club Thinking Partners at http://denehyctp.com/apply-for-a-position/. If you have any questions or to recommend a candidate, please email Carolyn Kepcher at carolyn@denehyctp.com.