NPC Hospitality Operations, Inc., including The Polo Club at the USPA National Polo Center – Wellington | Wellington, Florida
General Manager

About The Opportunity
NPC Hospitality Operations, Inc. (NPCHO) is a for-profit “C” corporation wholly owned by the United States Polo Association (USPA)—a distinguished 501(c)(6) not-for-profit organization.

NPCHO is dedicated to managing and operating the premier hospitality facilities at the USPA National Polo Center – Wellington (NPC). This includes the management and operation of two key entities:

(1) the public-facing hospitality facilities at the USPA National Polo Center – Wellington (NPC)
(2) The Polo Club at NPC (TPC), a distinguished private club.

The NPCHO facilities were acquired when the USPA purchased the 168-acre International Polo Club in June 2022. NPCHO operates TPC as a private entity governed by its Board of Directors. Since its founding, the Board has prioritized membership growth, facility restoration, and essential upgrades.

The Polo Club (TPC) at NPC is a private club located in the heart of South Florida’s legendary horse country. At its core, TPC embodies the sport of polo and is most active during the Gauntlet of Polo®, which takes place from February to April during the winter season at NPC. TPC has 356 members and the following facilities at NPC are currently designated for its members’ use: The Mallet Grill and 7th Chukker (full-service restaurants, the latter of which is also open at times to USPA members); a swimming pool, a Spa and Gym; and a tennis facility with four courts. The public-facing facilities that are also available to Club members include The Pavilion (an event space that hosts private events year round and a buffet for the public each Sunday during the polo season); food and beverage service in the Stadium each Sunday during the season (NPC Polo Operations otherwise manages the Stadium); and beverage service at weekday polo games on the back fields at NPC via golf cart. TPC Members enjoy premier and priority access to world-class polo events as well as a variety of member-only privileges, discounts, services, programming,

TPC operates its dining facilities from October through July 4th, however aquatics, tennis, fitness programs and spa operate year-round. The pavilion is available for events year-round. Gross revenues exceed $6.7 million, dues are around $2.5 million, and it is supported by a dedicated seasonal staff of 165 professionals.

About the Position
The General Manager will report directly to the NPCHO Board of Directors and will oversee all aspects of The Polo Club, as well as manage the public-facing hospitality operations across both the stadium and pavilion. This role requires a strategic hospitality leader adept at balancing member-focused experiences with high-quality service for guests in public venues. The General Manager will ensure that all activities align with the mission, vision, strategies, and policies set by the NPCHO Board of Directors, while upholding TPC’s rules, standards, and the values of the USPA. This role is essential in driving operational excellence and upholding the highest standards of hospitality, ensuring that every dining experience across these venues is excellent.

There are a number of external factors that will contribute to the General Manager’s success; including the growing population of qualified potential Club members in the Palm Beach area, the global brand awareness of the United States Polo Association, the appeal of the polo lifestyle, the untapped potential for event revenue, the local availability of professional talent to support infrastructure growth, and the reputation of NPCHO as an employer of choice.

The General Manager will create standards and monitor the quality of NPCHO’s and the Club’s staff, programming, services, and amenities to ensure maximum member and guest satisfaction consistent with agreement upon financial short- and long-term objectives.

The General Manager will be tasked with enhancing member experiences and fostering a strong service-oriented culture across all NPCHO facilities and the Club. In collaboration with the NPCHO Board, they will develop and execute both short- and long-term business plans for NPCHO and the Club. As the steward of the Club’s culture, the General Manager will uphold the traditions of polo, delivering quality leadership and projecting a positive image to members, staff, guests, and the broader community.

About the Ideal Candidate
The ideal General Manager candidate is a seasoned hospitality leader with an extensive background in managing prestigious private clubs and a deep commitment to delivering elevated culinary and hospitality experiences. This individual should hold a bachelor’s degree in hospitality management, business administration, or a related field; advanced degrees and certifications such as CHA, CCM, or CCE are highly preferred.

The successful candidate will bring expertise in high-end dining and large-scale catering, with a demonstrated ability to recruit, develop, and retain a team dedicated to exceptional hospitality, particularly in seasonal environments. A collaborative leadership style, strong financial acumen for budgeting and strategic planning, and hands-on experience in facilities management are essential.

This role requires a General Manager who honors club traditions while strategically fostering membership growth and sustaining the club’s outstanding reputation. Strong communication skills for engaging effectively with the board, staff, and members, along with a passion for community engagement, are also key to success in this hospitality-focused position.

Apply for This Position
Interested candidates should complete the online candidate profile form and submit a compelling cover letter and resume for consideration to DENEHY Club Thinking Partners at http://denehyctp.com/apply-for-a-position/. If you have any questions or to recommend a candidate, please contact Carolyn Kepcher at 203 319 8228 or by email at carolyn@denehyctp.com.